PRIVACY POLICY BUSINESS CUSTOMER
SITE POLICY
By accessing and using the Gazoo Racing Shop website (the “Website”), you acknowledge that you have read, understood, and accepted this policy without limitation or qualification. Your access to and use of the Website are subject to this policy and to all applicable laws and regulations.
© Toyota Motor Europe NV/SA (“TME”)
CONTENT
The Website contains information relating to Gazoo Racing merchandising products and Gazoo Racing promotional programmes. The products presented on this Website are offered for sale only in Europe, and promotional programmes are available only in the countries expressly indicated in the relevant promotional materials.
The information contained on this Website is intended to be as accurate and up to date as reasonably possible. However, TME reserves the right to modify, at any time and without prior notice, any information relating to products, pricing, specifications, availability, or services.
PRICES OF GAZOO RACING PRODUCTS
The Gazoo Racing Shop operates as a B2B platform exclusively available to the Toyota authorized network.
All prices are displayed in Euros (EUR) and exclude VAT and shipping costs, unless otherwise stated.
Any indicated Recommended Selling Prices (RSPs) are provided for reference purposes only. Actual prices may vary depending on the authorized Toyota dealer. All purchases of Gazoo Racing products are subject to the terms and conditions of the applicable sales contract.
USE OF “COOKIES” TECHNOLOGY
TME uses cookies and similar technologies to analyse website usage, track navigation paths, and improve the functionality and performance of the Gazoo Racing Shop Website.
Cookies do not allow TME to identify individual users directly. No personal data is collected through cookies unless otherwise stated and consented to where required by law.
You may configure your browser to refuse cookies or to alert you when cookies are being sent. For more information, please refer to our Cookie Policy.
PERSONAL DATA / USER INPUT
Any personal data provided via the Gazoo Racing Shop Website is processed in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Personal data is collected and used solely for legitimate business purposes, including service improvement, order processing, and customer relationship management. TME implements appropriate technical and organisational measures to ensure the security, confidentiality, and integrity of personal data.
Personal data will not be used for unsolicited communications, nor shared with or sold to third parties without your consent, except where required by law or necessary for the performance of contractual obligations.
TME is under no obligation to monitor user-generated content submitted to the Website. However, TME reserves the right to review, modify, or remove such content at its discretion and without prior justification.
DATA CONTROLLER
The Gazoo Racing Webshop is operated by d-side SA,
Avenue L. Mommaerts 24,
1140 Evere, Belgium.
d-side SA acts as Data Controller for the processing of personal data in accordance with the GDPR.
COPYRIGHT NOTICE
All content on this Website, including text, images, graphics, and design elements, is protected by copyright laws. Content may be used solely for personal, non-commercial purposes. Any reproduction, modification, distribution, transmission, or publication without prior written consent from TME is strictly prohibited.
TRADEMARKS
All trademarks, logos, and service marks displayed on this Website are the property of Toyota Motor Corporation, TME, or their respective owners. Any unauthorised use is strictly prohibited.
HYPERLINKS
The Website may contain links to third-party websites that are independent of the Gazoo Racing Shop Website. TME assumes no responsibility for the content, accuracy, or availability of such external websites. Accessing third-party websites is done at your own risk.
NO REPRESENTATION OR WARRANTY
While reasonable efforts are made to ensure the accuracy of information, no warranty or representation is given regarding the completeness, accuracy, or reliability of any content on the Website. The Website and its content are provided “as is” and “as available”, without warranty of any kind.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, TME disclaims all liability for any direct, indirect, incidental, consequential, or special damages arising from or related to your access to or use of the Website, including damages caused by viruses or reliance on information provided on the Website.
UPDATE OF POLICY
TME reserves the right to amend this Privacy Policy at any time to reflect legal, technical, or business developments. Users are encouraged to review this page regularly to remain informed of any updates
PRIVACY POLICY PRIVATE CUSTOMER
Gazoo Racing Shop – Europe
1. OPERATOR & SCOPE
The Gazoo Racing Shop Europe Webshop (the “Webshop”) is operated by:
d-side SA
Avenue L. Mommaerts 24
1140 Evere
Belgium
d-side SA processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
By accessing and using the Webshop, you agree to these Terms & Conditions and all applicable laws and regulations.
© Toyota Motor Europe NV/SA (“TME”)
2. WEBSITE & PRODUCT INFORMATION
2.1 Website Navigation
Products are organised into categories accessible via the main navigation menu. Each product page includes images and descriptions to assist you prior to placing an order. You may return to the homepage at any time via the Gazoo Racing logo.
2.2 Product Information
Product descriptions, specifications, and images are provided for information purposes only and are non-contractual. TME and its partners reserve the right to modify product information at any time without prior notice.
Product availability may vary by country and is subject to applicable local regulations.
3. PRICES
All prices are displayed in Euros (EUR) and include applicable VAT, unless otherwise stated.
Shipping costs are shown separately before order confirmation.
The total price payable is confirmed during checkout. Once confirmed, a binding purchase contract is formed in accordance with these Terms & Conditions.
4. AVAILABILITY & DELIVERY
4.1 Product Availability
Orders are processed on business days only. If an item is out of stock, you will be informed within 48 hours of placing your order.
4.2 Delivery Times
Deliveries are handled by professional courier services.
- Express delivery: 1–3 working days
- Economy delivery: 2–5 working days
Delivery times are indicative and may vary due to destination, customs procedures, or force majeure events. Delays do not automatically entitle the customer to compensation.
5. ORDERS
5.1 Placing an Order
Products may be added to your shopping cart and modified before checkout. Availability and delivery options are displayed prior to order confirmation.
5.2 Order Confirmation
An order confirmation email is sent once the order is placed. Dispatch confirmation and tracking details are provided once the order has shipped.
6. PAYMENT
Payment methods include:
- Debit or credit card
7. RIGHT OF WITHDRAWAL AND RETURN PROCEDURE (NON-DEFECTIVE GOODS) (B2C)
In accordance with applicable legislation, the customer has a period of fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, without having to provide any reason and without incurring any costs other than those provided for by law.
To exercise this right, the customer must notify their decision to withdraw by means of an unambiguous statement (for example, by email to TGR.Merch@d-sidegroup.com).
To facilitate the processing of returns, the customer is invited to contact our customer service in advance at TGR.Merch@d-sidegroup.com in order to receive return instructions. However, this prior contact is not a condition for exercising the right of withdrawal.
The customer then has a period of fourteen (14) days from the communication of their decision to withdraw to return the product to the address that will be provided to them.
Products must be returned in their original condition, complete (packaging, accessories, instructions, etc.), and in a state allowing them to be resold as new. The customer may be held liable for any depreciation in value resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product.
The direct costs of returning the goods shall be borne by the customer, unless stated otherwise.
A refund of all payments received, including standard delivery costs, will be made within fourteen (14) days from the notification of withdrawal. However, we reserve the right to withhold the refund until we have received the goods back or until the customer has provided proof of shipment of the goods, whichever occurs first.
Withdrawal Exceptions
The right of withdrawal does not apply to:
- Customised or personalised products
- Limited editions or special-event items
- Products showing signs of use or damage
Returns must:
- Be requested by email within the withdrawal period
- Include unused products in original packaging
- Be approved prior to shipment
Returns without prior approval will not be accepted.
Return address:
Kick & Rush
Bd de l'Europe 123
1300 Wavre
Belgium
8. FAULTY OR DAMAGED PRODUCTS
Customers must inspect goods upon delivery. In case of damage, non-conformity, or missing items:
- Notify us by email within 5 working days of delivery
- Provide clear photos and a detailed description
- Retain original packaging
Accepted claims may result in a replacement or refund where applicable. Return shipping costs will be reimbursed upon presentation of proof.
9. DATA PROTECTION
Personal data is processed securely and solely for legitimate purposes, including order fulfilment, customer support, and legal compliance. Further details are available in the Privacy Policy.
10. INTELLECTUAL PROPERTY
All website content, including text, images, logos, and designs, is protected by intellectual property laws. Use is permitted for personal, non-commercial purposes only.
11. LIABILITY
To the extent permitted by law, TME and d-side SA shall not be liable for indirect or consequential damages arising from the use of the Webshop.
This limitation does not affect statutory consumer rights.
12. APPLICABLE LAW & JURISDICTION
These Terms & Conditions are governed by Belgian law.
Consumers may bring legal proceedings either in Belgium or in the courts of their country of residence, in accordance with EU consumer protection rules.
13. UPDATES
These Terms & Conditions may be updated at any time. The applicable version is the one published on the Webshop at the time of order placement.
